Refund policy

RIGHT OF WITHDRAWAL AND RETURN POLICY

All purchases made by the consumer customer at the Site are covered by the right of withdrawal guarantee, which gives the customer the opportunity to return, for any reason, the purchased product and to obtain reimbursement of the costs incurred within 14 days.

In general, the cost of shipping is broken down as follows:

  • The cost of shipping incurred for the replacement shall be borne by the Vendor;
  • the cost of shipping incurred for the return, the purpose of which is the refund, shall be borne by the customer.

To exercise this right, within 14 days from the date of delivery of the goods, you must notify the Seller of your wish to withdraw in whole or in part from the purchase by means of an express declaration to that effect, which must be made by e-mail to customerservice@soccerment.com.

The Customer is free to decide the courier by which the shipment is to be made, but it must be tracked and the tracking must be shared by the Customer with the Seller via the appropriate link sent to the e-mail customerservice@soccerment.com.

This is a necessary and fundamental step in order to protect the security of the customer and the seller when returns, replacements and refunds are made.

Please indicate in the email:

  • Name;
  • Surname;
  • Address;
  • Order number;
  • Telephone.

The address of the Vendor to which the parcel is to be sent is:

Soccerment c/o CoFoundry Martesana 

Via Bernardo Rucellai, 10, 20126 Milano MI

Within the aforementioned term, the Customer must ship the goods back in the original packaging, undamaged and in perfect condition complete with all its parts, including the presence of the guarantee certificate of the return tag intact and/or uncut. Everything must be carefully packed and shipped to the aforementioned Seller's premises.

Refunds will be made within 10 working days following receipt of the product, after quality control and suitability of the return.

It should be noted that the timing does not depend in any way on the seller, as the approval of the reimbursement once the file has been initiated varies depending on the bank.

The refund will be made using the same payment method chosen by the Customer.

C.O.D. packages will not be accepted.

Excluded from reimbursement are the costs incurred in returning the goods.

The risks of transport for the return of the Products are borne entirely by the Customer, as are the costs necessary for the return of the Products subject to withdrawal.

With the exception of the above, it is specified that the Customer is liable for any diminution in the value of the Products resulting from the handling of the goods other than what is necessary to establish their nature, characteristics and functioning.

The Customer expressly acknowledges and accepts that

- The right of withdrawal does not apply to products received more than 15 working days ago (in which case the return of the goods will be refused).

- The right of withdrawal cannot be exercised if the purchased products have the return tag not intact and/or severed.

- the right of withdrawal cannot be exercised in the event that the purchased products have been used or the packaging has been altered because it must be closed exactly as received with the polystyrene protection, cardboard and everything else that is part of the packaging, stored exactly as received.

The right of withdrawal is excluded for Professional Customers (purchase with VAT).

 

LEGAL GUARANTEE

If the Customer is a Consumer in the event of receipt of Products that do not conform to orders or are defective, he/she is entitled to the legal guarantee of 24 (twenty-four) months. In the event of receipt of Products that do not conform to orders or are defective, the Customer shall notify the Seller by e-mail (customerservice@soccerment.com) within 2 months of discovery of the conformity defect, attaching a photograph attesting to the defects found.

Pointing:

  • Object of the request (REFUND / CHANGE OF ITEM);
  • Name;
  • Surname;
  • Address;
  • Order number;
  • Telephone.

The consumer is entitled to have the conformity of the goods restored free of charge by repair or replacement, or to an appropriate reduction in the price, unless the remedy requested is objectively impossible or excessively onerous compared to the other.

One of the two remedies should be considered too costly if it imposes unreasonable costs on the seller compared to the other, taking into account the following elements:

(a) the value the asset would have if there were no lack of conformity;

(b) the extent of the lack of conformity;

(c) the possibility that the alternative remedy can be tried without significant inconvenience to the consumer

The consumer may, at his or her choice, demand an equitable reduction in price or termination of the contract if one of the following situations occurs:

  1. a) repair or replacement is impossible or excessively expensive;

(b) the seller has failed to repair or replace the goods within the prescribed time limit;

(c) the replacement or repair previously carried out has caused considerable inconvenience to the consumer

In determining the amount of the reduction or the sum to be reimbursed, account will be taken of the use of the property.

After notification of the lack of conformity, the seller may offer the consumer any other available remedy, with the following effects:

 

(a) if the consumer has already requested a specific remedy, the seller remains obliged to implement it, with the necessary consequences as to the commencement of the appropriate period, unless the consumer accepts the proposed alternative remedy;

(b) if the consumer has not already requested a specific remedy, the consumer must accept the proposal or reject it by choosing another remedy

A minor lack of conformity, for which it has not been possible or is excessively expensive to seek remedies or replacement solutions, does not entitle the parties to rescind the contract.

For professionals, please refer to the regulations provided for and defined with respect to the case at hand.

SPECIAL CASES AND HYPOTHESES

It is understood that the use of the Product must be strictly related to the activity for which the Product has been put on the market and Soccerment s.r.l. shall not be liable for any damages and/or defects and/or malfunctions and/or malfunctions deriving from an incorrect use of the same.

As set out in Article 11, it is reiterated that in the event of receipt of Products that do not conform to orders or are defective, the Consumer-Customer is entitled to the legal guarantee of 24 (twenty-four) months.

This guarantee does not apply for a return nor for a replacement nor for a refund when the cause of the malfunction is not attributable to the Seller and without wishing to restrict the above broad formulation, the following is a list of hypothetical situations to which Soccerment srl will not respond:

1.- Any damage caused by an impact due to a fall or accident on the field;

 

2.- Functional damage due to abnormal impacts during use of the Product, with the ground or solid objects and/or during use;

 

3.- Deterioration, cosmetic damage or wear and tear resulting from normal use and/or abuse;

 

4.- Modification and/or installation of accessories of parts not belonging to XSEED, including but not limited to the use of stickers, glue, markers, etc;

 

Aging due to normal wear and tear of the product;

 

6.- If the malfunction results from abnormal conditions (i.e. if the Product is mistakenly placed in the washing machine or submerged in water);

 

7.- Use of or contact with chemicals;

 

8.- In the event that due to the playing field and improper use of the products and protection systems (i.e. sleeves and/or socks) XSEED is in charge (e.g. due to the presence of pellets in the USB socket due to playing on a synthetic football pitch and/or due to the presence of soil in the same);

 

9.- If the coach, family or athlete decides they no longer want XSEED for a reason not attributable to the product itself or in any case for reasons for which the Customer has received adequate information (i.e. cost, weight, size, functions etc.);

 

10.- If the Customer has exposed XSEED to intense heat sources including sunlight (i.e. if it has left XSEED in the sun even temporarily);

 

11.- If the malfunction results from a lack of maintenance or care, improper handling etc;

 

12.- If the XSEED shows damage to the battery due to a bad power supply (i.e. higher wattage, frequent connection and disconnection of the power supply, charging via a non-original device, etc.).

 

The occurrence of even one of the above-mentioned elements absolves Soccerment from any liability.