WELCOME TO XSEED HELP CENTER

Getting Started

How does XSEED work

XSEED has 5 sensors inside that will allow it to recognize everything that happens in the field.
For a correct start of your XSEED please what the video and follow the next steps:

  • Take your XSEED out of the box and put them on charge

  • Download the latest version of the XSEED app and create your own profile

  • Pair your XSEED in the "device" section of the app. To complete this operation successfully you must have the Bluetooth and granted Localization permission to XSEED app

  • Remember to update the firmware (you may find below how to correctly update firmware)

  • Start a training session or match directly from the app

  • Once your training session or match is finished, terminate it from the app and wait for the data to be completely downloaded

  •  Remember to complete the questionnaire after each match or training session in order to correctly record the data

    Important: before starting the download of the data, be sure that you have a properly working internet connection

How could I do the Firmware update

For a better experience with your XSEED it is essential to update the firmware. Please follow the next steps to update the devices in the proper way: 

  • Turn on the Bluetooth and make sure to have granted localisation permission to XSEED app. Also remember that you need to have a working WiFi connection.

  • Keep your XSEED on charge throughout the operation!

  • Go to the "device" section of your app and click on "FW UPDATE" and wait for the procedure to complete

  • Perform step 3 on both device (if you have XSEED LITE, this procedure has to be completed just on the Smart Shinguard)

  • Your XSEED Firmware has been updated!

Are there tutorials available to help me get the most out of XSEED?

Absolutely! To guarantee you have the best possible experience, we offer comprehensive tutorials both within the app and on our dedicated landing. These resources are designed to help you navigate and utilize all the features of XSEED effectively. You can access in-app tutorials directly through the 'Tutorial' section within the app. For more visual and detailed guidance, visit our dedicated tutorial page where you'll find a variety of instructional videos. And if you have any further questions or need additional assistance, don't hesitate to get in touch with us. We're always here to support your journey with XSEED

What is the “XSEED Player Card”?

The XSEED player card is a unique and intuitive feature that summarizes all your technical and athletic performance data in a visually disruptive way. This card includes all the important stats from your games, including shots, passes, distance covered, sprints, heatmap.. and more. It's an easy and convenient way to keep track of your progress over time and to compare your performance with your friends and teammates. Plus, it's very shareable on social media, so you can show off your skills to the world!

How to best geolocate my football pitch

A correct geolocation of the field where you played is essential to obtain accurate data. Please follow the next steps to properly complete the procedure after your session: 

  • Enter the name and street of the pitch where you played. If you want, also insert a photo

  • Match the vertices of the rectangle with the vertices of the field where you played. Be careful not to reverse the vertices of the rectangle you use to delimit the field.

    Important: the pitch has to be selected as in the video below: it has to be VERTICAL. This is crucial for the next step

  • Remember to correctly select the direction you attacked in the first half

Why is it so important to select the correct playing time?

Selecting the correct playtime is essential to telling your XSEED when to start processing your data and when to stop.

It's really important to set the right playing time to grant XSEED  the collected the right data! We suggest to not include the Warm-Up period in your playing time (matches or training) in order to analyse correctly your performance. Eg. Warm up: 14:30. Match starts at 15:00. Select as playing time "from 15:00". If you play, for example, just the second half. Insert the playing time "from 16:00". 

Virtual Coach

Introduction to the Virtual Coach

The Virtual Coach is your personal ally on the football field, an advanced AI-generated tool designed to help you improve your game. Available exclusively for our Premium users, this cutting-edge feature provides detailed monitoring of your performance, offering personalized feedback and targeted suggestions to foster continual growth in your skills.

What can I do with the Virtual Coach?

With Virtual Coach, you can dive deep into your football prowess:

Detailed Analysis: Gain in-depth insights into your performance during both training sessions and matches.

Personalized Advice: Receive specific feedback on areas for improvement and tailored suggestions on how to enhance your play.

When and how will I receive my Virtual Coach report after a session?

You'll receive your Virtual Coach report promptly after the conclusion of your session. We're committed to ensuring the report's reliability and accuracy, based on high-quality data. For this reason, reports are generated and sent only after your session has been successfully completed. If there are any issues during your session, such as pitch conformity errors, virtual pitch discrepancies, or incorrect timings, you will first be notified through a push notification to resolve these issues. Once you have corrected any errors and recalculated the session, the Virtual Coach report will be sent to you. This process guarantees that the insights and advice you receive are both accurate and valuable. Looking ahead, we plan to introduce a feature that allows you to directly interact with the Virtual Coach, asking specific questions and receiving customized advice based on your performance and queries. This enhancement will make the Virtual Coach experience even more interactive and tailored to your individual needs and goals.

Beta Availability

Currently, the Virtual Coach is in Beta and is an exclusive benefit for our Premium users. We are refining its capabilities to ensure it provides the most accurate and helpful guidance for your Matches. 

I have a premium XSEED app subscription. How can I activate the Virtual Coach feature?

The Virtual Coach is currently available in beta and exclusively accessible to our premium users. To activate it, simply send an email to customerservice@soccerment.com. Please include the email address associated with your premium subscription in your message. Our customer service team will guide you through the activation process and provide any assistance you might need to start using this advanced AI-driven feature to enhance your football training and performance analysis.

I acquired XSEED PRO before September 1, 2023. How do I activate the Virtual Coach feature?

As an early adopter to XSEED PRO, you're eligible to access the Virtual Coach feature, which is currently in beta. To activate it, please send an email to customerservice@soccerment.com. In your email, mention that you are an XSEED PRO user and include the email address associated with your XSEED Account. Our customer service team will assist you with the activation process, enabling you to leverage the full capabilities of the Virtual Coach to enhance your football skills and analytics.

What kind of feedback will I get from Virtual Coach?

Virtual Coach provides a range of feedback tailored to your performance metrics. This includes:
Skill Development: Areas where you excel and skills that may need more focus.

Performance Metrics: Specific statistics on your in-game activities, such as distance covered, sprints, and more.

Strategic Insights: Recommendations on tactical adjustments you can make to play more effectively.

Optimizing Virtual Coach

To maximize the benefits of Virtual Coach, consider the following tips:

Consistency: Regularly update your performance data by syncing your XSEED smart shin guards after each session.

Actionable Tasks: Implement the advice and exercises suggested by Virtual Coach into your regular training regimen.

Monitor Progress: Keep an eye on your development over time through the Virtual Coach’s tracking features

XPR, Player Rankings and Metrics

What are 'Touches' as defined by XSEED metrics, and how are they distinct from general ball contacts?

In the XSEED context, 'Touches' specifically denote technical events, not just any contact with the ball. These are the instances where a player executes a skill or move that is fundamental to the game, such as a pass, a shot, or a cross. Unlike a simple measure of ball contacts, 'Touches' are identified and recorded because of their significance in a player's technical performance. This metric provides a clear and precise reflection of the quality and type of a player's technical actions during a match or training session, ensuring users understand their contribution beyond mere contact with the ball.

How do 'All Touches' encompass my performance, and what is the distinction from "Touches" and categorized technical events like passes, shots, and crosses?

All Touches' is a comprehensive metric that includes every technical event you perform during a game—whether that's passing, shooting, or crossing the ball. What sets 'All Touches' apart is its inclusivity; it accounts for all technical ball releases, even if a particular event isn't geolocated due to GPS limitations, like in areas with poor signal, indoor pitches, or other challenging environments. If, for instance, a shot isn't precisely mapped on the pitch because of GPS inaccuracy, it will still be counted under 'All Touches' but may not appear under the more specific 'Touches' category. By providing the 'Touches' metric, XSEED ensures high-quality, granular data that reflects the most significant aspects of your gameplay, emphasizing the accuracy and relevance of your technical contributions.

How often is my XPR score updated?

Your XPR score is typically updated after each match or training session. It reflects your most recent performance data.

Can I see a history of my XPR scores over time?

Yes, you can access a history of your XPR scores within the XSEED App to track your progress and improvements.

How are the weights for different performance metrics determined in the overall XPR calculation? 

The weights for different performance metrics in the overall XPR calculation are determined by a proprietary algorithm that considers the relative importance of each metric in assessing overall performance.

What should I do if I believe there is an error in my XPR score? 

If you believe there is an error in your XPR score, please contact our customer support team at the email customerservice@soccerment.com . They can investigate and address any discrepancies.

Can I compare my Player Ranking to players from different age groups or roles? 

Yes, you can compare your Player Ranking to players from different age groups and roles. This provides a broader perspective on your performance relative to a diverse range of players. 

How often are the Rankings updated? 

The Rankings are typically updated once a week, ensuring that you have access to the most current and relevant data.

How do I improve my Player Ranking in a specific category, such as 11-a-side matches?

To improve your Player Ranking in a specific category, focus on improving the performance metrics relevant to that category. For 11-a-side matches, this might include areas like passing accuracy, shots on target, and running distance.

Is there a limit to the number of times I can change my profile status between "open" and "closed" for Player Rankings?

There is generally no limit to how often you can change your profile status. However, frequent changes may affect the continuity of your Player Rankings data.

Where can I find more in-depth explanations for XPR and Player Rankings?

For detailed explanations and additional information about XPR and Player Rankings, refer to our comprehensive XSEED Handbook. It's a valuable resource for understanding these metrics and their significance in your football journey.

Advance Features & Troubleshooting

How can I access my Player Card?

To access your Player Card, simply visit the "Session Analytics" section through the app, select the desired match, scroll down, and click on the "Player Card" button.

1. Go to the "Session Analytics" section and select the game 

2. Click on the Player Card Button

3. Enjoy your Card

How can I download my Player Card?

To access your Player Card, simply visit the "Session Analytics" section through the app, select the desired match, scroll down, and click on the "Player Card" button. To download your Player Card, simply click on the button located at the top right of the Player Card screen.

1. Go to the "Session Analytics" section and select the game 

2. Click on the Player Card Button

3. Enjoy your Card

My app doesn't complete the initial pairing with XSEED

If your App can’t complete the first pairing with XSEED, we suggest you to:

  • Leave your XSEED in charge for at least 6 hours on until the green blinking led is showing

  • Be sure that you have the latest version of the XSEED app installed

  • Be sure that you have granted the localisation permit to the XSEED app

  • Be sure to have the bluetooth connection of your smartphone properly working

  • Close the app completely and retry

If the problem persists, you may contact us here


My app doesn't connect to XSEED anymore

If your app can’t connect to XSEED, we suggest you to:

  • Leave your XSEED in charge for at least 6 hours on until the green blinking led is showing. 

  • Be sure that your XSEED has the latest firmware version installed

  • Be sure that you have the latest version of the XSEED APP installed

  • Close the app completely and retry

If the Firmware update does not solve this problem, we ask you to contact us at our email customerservice@soccerment.com by sending:

  • The video of the flash before updating the Firmware

  • The video of the flash after updating the Firmware

By doing this we will be able to notify our Sports Tech Team and proceed to resolve the issue as fast as possible.

My XSEED doesn't seem to charge anymore

If you are experiencing battery issues, we recommend you to:

  • Be sure that the usb-port is clean and free of obstructions

  • Be sure that the lighting cable are correctly connected and working properly

  • In case, try changing cables

  • Leave your devices in charge for at least 24 hours

  • Be sure that your XSEED has the last firmware version installed

If the problem persists, you may contact us here


What does the "Virtual Pitch" notification mean?

Once completed your session, you may occur in the notification “Virtual Pitch Applied”. A “Virtual Pitch” is assigned automatically to a session when the pitch is missing or incorrectly selected. In other words, if you fail to create the Football Pitch or if you create it incorrectly, our system automatically creates a new pitch for you, to avoid the loss of your data.
It is worth noting that the data that you will have with a “Virtual Pitch” may not be precise, because it is created using the AI of XSEED. To have the best data possibile please look up on how to accurately create a new Pitch

What does the “Pitch Size Error” notification mean?

The "pitch size error" notification indicates that the field size has not been correctly selected. For example, if you played on an 11-a-side pitch, correctly geolocated and mapped it out, but selected 7-a-side pitch size. By using the "edit session" feature, you can correct this error by selecting the correct field size.

What does the "Indoor Pitch" notification mean?

Once completed your session, you may occur in the notification “Indoor Pitch Selected”. If this notification appears, you won’t be able to see your athletic metrics and your heatmap and smartmaps. As you know, XSEED use GPS to track all your athletic data and to geolocalize you on the pitch, but on indoor pitches the GPS connection usually is unstable or doesn’t even work.

To avoid the showing of partial data or misleading metrics, we decided to hide the stats related to the GPS. You will be able to see your technical stats and number of touches anyway.

It is worth noting that we use of XSEED on indoor pitches is not recommended.


What does the "Internet Error" notification mean?

This type of notification warns you of a lack of internet connection. Check that you are correctly connected to the internet, close your app and try again. If this error persists, try installing your XSEED app again.

If the problem persists, contact us.

What does the "error icon" next to a recorded session indicate?

The presence of an error icon adjacent to a recorded session signifies that there's an issue within that session which requires your attention. It's a prompt for you to review the details of the session to identify and resolve the error. This could be related to data discrepancies, pitch conformity errors, or other aspects that need correction to ensure accurate performance tracking and analysis. To address this, tap on the session, and the app will guide you through the necessary steps to fix the problem.

If the problem persists, contact us.

How can I edit my session on XSEED?

To edit your session, visit the "Session Analytics" section through the app, select the desired game, scroll down, and click on the "Edit Session" button. You can then modify the data entered at the end of the session and recalculate, including game times and any other missing data. Additionally, we have included the option of changing the playing field entered.

What should I do if the stats of my last session don’t seem right?

If, once you downloaded the stats from your last sessions and they just don’t seem right, we suggest you to use the “Tell us more” section, in which you will be able to report the issue you encountered. By doing this, your issues will be reported to our Sports Tech Team who will take full care of your problem and get in contact with you through the following email "customerservice@soccerment.com".

What can I report in the “Tell us more” section?

In this section you will be able to report the following:

  • Missing stats related to your last session -> Same data are missing

    All the data is showing correctly -> All my data is showing 

  • If you consider all the data to be correct -> Yes I think it is all right

    If you consider the data to be incorrect -> There must be a mistake

  • Evaluate your last session from 1 to 10.

  • Add more information to allow us to fully understand the issue you encountered and solve the problem as quickly and efficiently as possible.

In case you still need our support you can contact us in the “customer service” section on our website.

The app crashes

If you have a Samsung phone it may understand that the app crashes when you start or end a match or training session.
If this problem occurs, I suggest you follow these simple steps:

  • Close your xseed app


  • Activate airplane mode on your smartphone.


  • Reset your XSEED (put them on charge and wait 10 seconds, after the 3 white blinks unplug them from the charge)


  • Deactivate airplanemode and activate data connection (3G/4G/5G), wifi, Bluetooth and GPS.


  • Your app is now ready to start or end your match or training session.


If not, we recommend repeating these steps.
If the problem persists, contact us.

Navigating Your in-App Notifications

What types of notifications will I receive from XSEED?

XSEED keeps you informed and enhances your app experience with a variety of notifications related to your football performance, analytics, and app management. Here's what you'll find:
Performance Alerts: Updates on your recent match and training performance metrics.
Firmware Updates: Information on new firmware updates for your XSEED smart shin guards.
System Messages: Crucial details about your account and services.
Error Notifications: Alerts when there's an issue that needs your attention.


Some notifications are already in place, while others will be rolling out soon

How do I customize which notifications I receive?

You have the autonomy to manage your notifications. Here's how to adjust your preferences:

1. Open the XSEED app and go to the 'Settings' menu.

2. Select 'Notifications' to access your notification preferences.

3. Choose which alerts you want to receive by toggling them on or off.

Virtual Pitch Notifications

What are they? These alerts notify you about the presence of a Virtual Pitch in your last session.
Action: Tapping on the notification redirects you to the edit session where the Virtual Pitch was recorded.
More Info: For additional details on Virtual Pitch, check out the tutorial.

Pitch Conformity Notifications

What are they? These inform you of any Pitch Conformity issues detected in your last session.

Action: Clicking on the notification takes you to the edit session to review and correct the pitch dimensions.

Understanding the Issue: Pitch Conformity errors mean the pitch was incorrectly registered, such as indicating an 11-a-side field when it was actually a 7-a-side.

Virtual Coach Notifications

What are they? Notifications from your Virtual Coach about insights and recommendations.

Action: Interacting with these notifications will bring up personalized advice and analytics to improve your game.

Can I receive notifications when I'm not using the app?

Absolutely. XSEED can deliver push notifications to you even when the app is inactive. Ensure push notifications are allowed in your device's settings for the XSEED app.

Why didn't I receive an expected notification?

You're missing notifications, consider these steps:

1. Verify that you have not turned off the specific notification type in the app settings.

2. Check your device's network connection as notifications require internet access.

3. Ensure your app is updated to the latest version where all notification features are active.

What do the LED on my XSEED mean?

Two slow red blink

Your XSEED have a very low battery level (0% to 40%)

Two slow yellow blink

Your XSEEDs have an average battery level (41% to 80%)

Two slow green blink

Your XSEEDs have a high battery level (81% to 100%)

Two slow white blink

The session is starting/is ending correctly

Green LED on steady

Your XSEEDs are fully charged.

White LED on steady

The session is successfully started.

Red LED on steady

The steady red light on your XSEED device indicates that the battery is fully discharged. This is a built-in feature to inform you that your device needs recharging.After about an hour, this steady red light will transition into a blinking red light, signaling that the device is in a low power state and ready to be recharged.You might notice that the XSEED app may report the battery level at 255% during this time. Don't worry - this is just a temporary glitch due to the low power state and the battery percentage will display accurately once the device has enough charge.To avoid any interruptions in your training sessions, we recommend charging your XSEED device regularly.

Two white blinks

Data download successful and session successfully terminated.

Three white blinks

Your XSEED are properly charging

Five blue blinks

Your XSEED have successfully paired with your smartphone.

Red intermittently blinks

If you have noticed that your XSEED flashes red about every 5 seconds while charging, it may be necessary to update the Firmware.

Before updating the Firmware of your devices, we kindly ask you to record a video of this particular flash.


If the Firmware update does not solve this problem, we ask you to contact us at our email customerservice@soccerment.com by sending:

  • The video of the flash before updating the Firmware

  • The video of the flash after updating the Firmware

By doing this we will be able to notify our Sports Tech Team and proceed to resolve the issue as fast as possible.