WELCOME TO XSEED HELP CENTER

For a better experience with your XSEED it is essential to update the firmware. Please follow the next steps to update the devices in the proper way: 

A correct geolocation of the field where you played is essential to obtain accurate data. Please follow the next steps to properly complete the procedure after your session: 

Selecting the correct playtime is essential to telling your XSEED when to start processing your data and when to stop.

It's really important to set the right playing time to grant XSEED  the collected the right data! We suggest to not include the Warm-Up period in your playing time (matches or training) in order to analyse correctly your performance. Eg. Warm up: 14:30. Match starts at 15:00. Select as playing time "from 15:00". If you play, for example, just the second half. Insert the playing time "from 16:00". 

The XSEED player card is a unique and intuitive feature that summarizes all your technical and athletic performance data in a visually disruptive way. This card includes all the important stats from your games, including shots, passes, distance covered, sprints, heatmap.. and more. It's an easy and convenient way to keep track of your progress over time and to compare your performance with your friends and teammates. Plus, it's very shareable on social media, so you can show off your skills to the world!

To access your Player Card, simply visit the "Session Analytics" section through the app, select the desired match, scroll down, and click on the "Player Card" button.

To access your Player Card, simply visit the "Session Analytics" section through the app, select the desired match, scroll down, and click on the "Player Card" button. To download your Player Card, simply click on the button located at the top right of the Player Card screen.

If your App can’t complete the first pairing with XSEED, we suggest you to:

If the problem persists, you may contact us here

If your app can’t connect to XSEED, we suggest you to:

If the Firmware update does not solve this problem, we ask you to contact us at our email customerservice@soccerment.com by sending:

By doing this we will be able to notify our Sports Tech Team and proceed to resolve the issue as fast as possible.

If you are experiencing battery issues, we recommend you to:

If the problem persists, you may contact us here

The "pitch size error" notification indicates that the field size has not been correctly selected. For example, if you played on an 11-a-side pitch, correctly geolocated and mapped it out, but selected 7-a-side pitch size. By using the "edit session" feature, you can correct this error by selecting the correct field size.

Once completed your session, you may occur in the notification “Indoor Pitch Selected”. If this notification appears, you won’t be able to see your athletic metrics and your heatmap and smartmaps. As you know, XSEED use GPS to track all your athletic data and to geolocalize you on the pitch, but on indoor pitches the GPS connection usually is unstable or doesn’t even work.

To avoid the showing of partial data or misleading metrics, we decided to hide the stats related to the GPS. You will be able to see your technical stats and number of touches anyway.

It is worth noting that we use of XSEED on indoor pitches is not recommended.

This type of notification warns you of a lack of internet connection. Check that you are correctly connected to the internet, close your app and try again. If this error persists, try installing your XSEED app again.

If the problem persists, contact us.

To edit your session, visit the "Session Analytics" section through the app, select the desired game, scroll down, and click on the "Edit Session" button. You can then modify the data entered at the end of the session and recalculate, including game times and any other missing data. Additionally, we have included the option of changing the playing field entered.

If, once you downloaded the stats from your last sessions and they just don’t seem right, we suggest you to use the “Tell us more” section, in which you will be able to report the issue you encountered. By doing this, your issues will be reported to our Sports Tech Team who will take full care of your problem and get in contact with you through the following email "customerservice@soccerment.com".

In this section you will be able to report the following:

If you have a Samsung phone it may understand that the app crashes when you start or end a match or training session.
If this problem occurs, I suggest you follow these simple steps:

If not, we recommend repeating these steps.
If the problem persists, contact us.

Your XSEED have a very low battery level (0% to 40%)

Your XSEEDs have an average battery level (41% to 80%)

The session is starting/is ending correctly

Your XSEEDs are fully charged.

The session is successfully started.

The steady red light on your XSEED device indicates that the battery is fully discharged. This is a built-in feature to inform you that your device needs recharging.After about an hour, this steady red light will transition into a blinking red light, signaling that the device is in a low power state and ready to be recharged.You might notice that the XSEED app may report the battery level at 255% during this time. Don't worry - this is just a temporary glitch due to the low power state and the battery percentage will display accurately once the device has enough charge.To avoid any interruptions in your training sessions, we recommend charging your XSEED device regularly.

Data download successful and session successfully terminated.

Your XSEED are properly charging

Your XSEED have successfully paired with your smartphone.

If you have noticed that your XSEED flashes red about every 5 seconds while charging, it may be necessary to update the Firmware.

Before updating the Firmware of your devices, we kindly ask you to record a video of this particular flash.

If the Firmware update does not solve this problem, we ask you to contact us at our email customerservice@soccerment.com by sending:

By doing this we will be able to notify our Sports Tech Team and proceed to resolve the issue as fast as possible.

Your XPR score is typically updated after each match or training session. It reflects your most recent performance data.

Yes, you can access a history of your XPR scores within the XSEED App to track your progress and improvements.

If you believe there is an error in your XPR score, please contact our customer support team at the email customerservice@soccerment.com . They can investigate and address any discrepancies.

Yes, you can compare your Player Ranking to players from different age groups and roles. This provides a broader perspective on your performance relative to a diverse range of players. 

The Rankings are typically updated once a week, ensuring that you have access to the most current and relevant data.

To improve your Player Ranking in a specific category, focus on improving the performance metrics relevant to that category. For 11-a-side matches, this might include areas like passing accuracy, shots on target, and running distance.

There is generally no limit to how often you can change your profile status. However, frequent changes may affect the continuity of your Player Rankings data.

For detailed explanations and additional information about XPR and Player Rankings, refer to our comprehensive XSEED Handbook. It's a valuable resource for understanding these metrics and their significance in your football journey.